Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse in the United States within 2 business days after your order is placed.
Once your order has shipped, you can expect delivery within approximately 5 business days, depending on:
- The shipping carrier’s service and current conditions
- The destination address and local delivery schedules
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:
- Customs clearance or inspection (for international shipments)
- Weather or transportation disruptions
- Carrier-related issues or peak-season volume
We apologize for any inconvenience caused by delays that are outside of our control.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@zocozy.com
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via support@zocozy.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.